SERVERS AFFECTED: All Customers
TYPE OF MAINTENANCE: Special
DURATION: 3 hour service window for servers affected
Dear KDM Digital Media Client;
During the maintenance window beginning September 25th, 2008 at 6:00 AM GMT; KDM Digital Media will perform the following maintenance activities:
- Upgrade webserver network.
THE TECHNICAL DETAILS ARE:
1. Perform Code Upgrade on Core Switches recommended by manufacture.
2. This will be done one Switch at a time and due to network redundancy minimum downtime is expected.
COMMENTS:
This Network change has been planned extensively and we anticipate minimum amount of downtime due to the redundancy of the Network. This procedure has been rehearsed and timed on test equipment to verify duration and to test procedural order and contingencies.
Please be aware though that unexpected outages are always a possibility. If you have a significant business process happening during this time period, please contact the support staff and we will do our best to ensure that you are not affected during the period you specify. If you have any questions, please contact the KDM Digital Media support staff http://support.kdmdigitalmedia.co.uk